DUTIES INCLUDE:

• Perform mechanical, tribological, and profilometry testing on provided samples.
• Perform instrument calibration procedures.
• Analyze and report all test findings.
• Prepare, document and organize samples for testing.
• Provide customers with high-level technical support via phone, e-mail, or in person.
• Perform installation of Nanovea metrology instruments.
• Provide operational training for Nanovea metrology instruments, both internally and externally.
• Track and report issues with metrology instruments to quality advancement and improvement manager and development team.
• Troubleshoot and repair damaged or malfunctioning metrology instruments.
• Maintain Nanovea laboratory instruments.
• Support sales team with technical expertise on Nanovea metrology instruments.
• Create and organize technical documentation to support the sale of metrology instruments.
• Perform other duties as assigned by manager.

REQUIREMENTS:

• Strong written and verbal communication and presentation ability.
• English speaking and writing level C2 or C1.
• Excels in critical thinking, dexterity, spatial reasoning, problem-solving and multi-tasking.
• Keen attention to detail and organization.
• Knowledge of the Microsoft Office Suite.
• Able to lift 50+ lbs.
• Ability to travel domestically and internationally up to 50% of the time.
• Succeeds in self-management.
• Knowledge of assembling, troubleshooting, or repairing electrical or mechanical assemblies.

QUALIFICATIONS:

• Preferred License/Bachelor’s in Materials, Electrical, or Mechanical Engineering.
• Preferred Italian speaking and writing level >B1
• Other languages speaking and writing level >C2 a plus.
• Preferred 1– 3 years of related experience in Customer Service or Client Management.
• A valid passport.
• A valid driver’s license.

Main Office Location: Nanovea SRL, Rivalta di Torino – Turin ITALY